Fulfillment Policy
At Heat AC & Co, we are committed to delivering your orders promptly and ensuring a seamless shopping experience. This policy outlines how we handle order processing, shipping, and returns.
Order Processing
- Orders are processed during business hours, Monday through Friday, 9:00 AM to 5:00 PM (excluding holidays).
- Standard processing time is 1 business day from the date of purchase.
- Orders placed outside business hours or on holidays will be processed on the next business day.
Delivery Time
- Orders are typically delivered within 1-2 business days after processing.
- Delivery timelines may vary depending on location, carrier delays, or unforeseen circumstances.
Order Confirmation
- After placing your order, you will receive a confirmation email with the order details.
- If you do not receive an order confirmation, please contact us at support@heatacandco.com or (888) 339-8401.
Returns and Refunds
- Heat AC & Co offers a generous 180-day return window for most products.
- Returned items must be in new, unused condition with all original packaging and accessories.
- To initiate a return, contact our customer service team with your order details.
Shipping and Tracking
- Once your order has shipped, you will receive a tracking number to monitor its progress.
- Please allow up to 24 hours for the tracking information to update.
Backordered and Pre-Order Items
- If an item is on backorder or pre-order, the estimated shipping date will be indicated at checkout.
- Orders containing backordered items will ship once all items are available unless otherwise specified.
Order Modifications and Cancellations
- Changes or cancellations to an order must be requested within 24 hours of purchase.
- Once an order has shipped, modifications or cancellations cannot be made.
Damaged or Missing Items
- If your order arrives damaged or with missing items, notify us within 7 days of delivery.
- Provide photos of damaged items or packaging to facilitate a resolution.
- Heat AC & Co will offer a replacement or refund after verification.
Non-Delivery Claims
- If your order does not arrive within the estimated delivery timeframe, please contact us within 10 business days of the expected delivery date.
- We will work with the carrier to locate the package or issue a replacement if necessary.
International Orders
- Heat AC & Co ships exclusively within the United States and does not currently offer international shipping.
Contact Us
For questions or assistance regarding your order, please contact our customer support team at support@heatacandco.com or (888) 339-8401.
