Return and Refund Policy

At Heat AC & Co, your satisfaction is our top priority. We accept returns and exchanges for both defective and non-defective products under the conditions outlined below.

Eligibility for Returns and Exchanges

Condition: Products must be in new, unused condition with all original tags and packaging intact.
Time Frame: Within 180 Days.

How to Initiate a Return or Exchange

To begin the process, please contact our customer service team:

Email: support@heatacandco.com

Please provide the following information:

Order Number
Item(s) to Return or Exchange
Reason for Return or Exchange
Preferred Resolution: Refund or Exchange

Once your request is approved, we will send you a pre-paid return shipping label at no cost to you. All returns must be shipped using this label.

Refund Processing

Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return conditions.
Refund Issuance: Refunds will be processed immediately after inspection.
Timing: Depending on your bank, it may take up to 5 business days for the refund to appear in your account.

Exchange Processing

Replacement Shipment: Once the returned item is received and approved, we will ship the replacement product to you at no additional cost.
Notification: You will receive an email with tracking information once your exchange has been shipped.