Return Policy

At Heat AC & Co, your satisfaction is our top priority. We accept returns and exchanges for both defective and non-defective products under the conditions outlined below.

Eligibility for Returns and Exchanges

Condition: Products must be in new, unused condition with all original tags and packaging intact.
Time Frame: You have 30 days from the date of receipt to initiate a return or exchange.
Exclusions: Custom-made products and gift cards are non-returnable and non-exchangeable.

How to Initiate a Return or Exchange

To begin the process, please contact our customer service team:

Email: support@heatacco.com
Contact Form: Available on our website

Please provide the following information:

Order Number
Item(s) to Return or Exchange
Reason for Return or Exchange
Preferred Resolution: Refund or Exchange

Once your request is approved, we will send you a pre-paid return shipping label at no cost to you. All returns must be shipped using this label.

Refund Processing

Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return conditions.
Refund Issuance: Refunds will be processed immediately after inspection.
Timing: Depending on your bank, it may take up to 5 business days for the refund to appear in your account.

Exchange Processing

Replacement Shipment: Once the returned item is received and approved, we will ship the replacement product to you at no additional cost.
Notification: You will receive an email with tracking information once your exchange has been shipped.

Order Cancellations

If you wish to cancel an order before it has shipped, please contact us immediately at:
- Email: support@heatacco.com
- Phone: +1 (123) 456-7890